JOB TITLE: Operations Manager
LOCATION: Oysters Rock Hospitality, Bradenton, FL
TYPE: Full-time
ABOUT OYSTERS ROCK
Oysters Rock Hospitality, led by award-winning restaurateurs and philanthropists John and Amanda Horne, is a team of passionate hospitality experts dedicated to creating Five Star Fun for Everyone. We are guided by our Core Values: Hospitality, Hustle, and Heart; and our Vision of impeccable hospitality is to ensure that everyone at our table knows that they belong.
Our brand portfolio includes the six locally-beloved Anna Maria Oyster Bars, the reimagined Café On St Armands, and our philanthropic arm, Shuckin’ Good Cause, which encompasses initiatives like Dive Into Reading, the Employee Relief Fund, and enhances our community through our Pillars of Philanthropy: Education, Heroes, Affiliations, and Quality of Life. Find more information online at OystersRock.net | 941-761-7797
APPLICATION PROCESS
We use Indeed to manage applicant communications. Please visit OystersRock.net/Careers to begin your application, where you’ll find this posting on the right side of the page.
Interview Schedule
Applications will be accepted through Monday, January 19
If selected for an interview, candidates will be notified by Tuesday, January 20 to schedule their Round 1 interviews (virtual)
Additional rounds of interviews will be scheduled on an individual basis
It is our hope to have our newest Oyster begin their role in mid-February
JOB DESCRIPTION:
The Operations Manager is an Oysters Rock Home Office role. This individual is the operations integrator and project conductor responsible for ensuring cross-functional initiatives are planned, coordinated, launched, and executed with precision across all seven of our Bradenton-Sarasota area restaurants.
This role connects Home Office ↔ Restaurants, takes ownership of tools and technology that drive execution, and ensures operational rollouts are not only launched — but successful. The Operations Manager is a highly organized hustler, tech-savvy, detail-oriented, and empowered to pause or stop initiatives that are not yet operationally ready.
Cross-functionality is expected with these existing personnel/teams: Training, Culinary, Beverage, Procurement, Catering, Brand/Marketing, Tech Solutions
Key Responsibilities
Training & Development Support for Restaurant Managers
- Support the Training department in the creation, organization, and rollout of training materials
- Ensure new managers progress consistently through the 40-shift training program
- Track training completion, adherence, and readiness in partnership with Regional Directors
- Support unit-level manager meetings and training sessions as needed
- Coordinate all new manager onboarding
- Initiate, review, and maintain manager status changes forms, including new hires, transfers, terminations
- Receive and maintain manager schedules and communicate changes to Home Office in a timely manner
Operational Integration & Rollout Leadership
- Serve as the primary coordinator for cross-department initiatives impacting restaurant operations
- Lead rollout planning, sequencing, and execution of product launches and promotions across Training, Culinary, Beverage, Procurement, Catering, and Marketing
- Ensure initiatives are operationally sound before launch, with authority to say “stop, not ready” when required
- Conduct readiness checks and post-launch validation to confirm adoption and execution
- Communications ↔ Operations Bridge
- Translate new initiatives into executable operational plans
- Partner with Brand Strategy and Training teams to align timing, instructional materials, tools, and communication
- Identify and resolve operational friction points before initiatives reach restaurants
- Ensure restaurants receive clear, concise, and actionable information
Technology & Tools
- Heavy daily use and ownership of Asana for project management, timelines, dependencies, and accountability
- Review Daily Management Reports from each restaurant, identifying key action items that need to enter Asana workflow and supporting Restaurant Operations teams to prioritize
- Follow up on Secret Shopper reports, ensuring corrective actions and training adjustments are made where needed
- Utilize Canva and other corporate tools to support clear, consistent, brand-safe operational communication
- Support the adoption and optimization of Restaurant365
- Ensure systems and tools are embedded into workflows—not just introduced
- We rely on the Microsoft suite including Outlook, Sharepoint, and Teams
Focus on Follow-Through & Accountability
- Support Regional Directors by reducing noise, confusion, and last-minute issues
- Track execution details, deadlines, and dependencies across departments
- Verify accuracy of data, systems setup, and operational inputs
- Maintain tight feedback loops between restaurants and Home Office teams
- Maintain awareness of operational issues through active engagement and communication. Support the operations team by identifying issues early, with urgency, and coordinating appropriate responses to situations like:
- Business disruptions
- Health and safety concerns
- Inventory challenges (retail, food, office supplies, LTOs, menus, substitutions)
- Record, prioritize, and track discrepancies or concerns
- Follow up to ensure corrective actions are completed
More Day-to-Day Examples
- Support live music and entertainment programming by coordinating with Marketing and Restaurant Operators to promote events, and track and report ROI for each event, providing detailed analysis to stakeholders
- Coordinate with the Facilities Manager on restaurant maintenance and quality-of-operations reviews. Support prioritization, communication, and follow-through on maintenance-related issues
- Retail Operations Support across all locations including retail display setup and merchandising, ordering and inventory management to ensure consistency and brand standards of retail offerings
- Help Culinary and Procurement ensure Product Order Guides and Approved Substitution Lists are always accurate and up to date
Required Skills & Attributes
- Exceptional organizational and time-management skills
- Highly detail-oriented with strong follow-through
- Super tech-savvy; confident learning and enforcing tool adoption
- Comfortable managing multiple projects and stakeholders simultaneously
- Clear communicator with strong professional boundaries
- Did we mention time management?
- Process-driven, disciplined, and execution-focused
- Confident pushing back when standards, timing, or readiness are not met
What Success Looks Like
- Restaurant365 and Asana are used correctly and consistently
- Rollouts are smooth, coordinated, and operationally sound
- Regional Directors and ownership spend less time untangling issues
- Departments feel aligned, supported, and clear on execution
- Restaurants feel informed, prepared, and connected—not surprised
Compensation
- Base salary range $60,000-$80,000 commensurate with experience
- Bonus opportunities on an annual basis
- Paid time off including 10 vacation days in year one